FAQs

Questions, answered.

The essentials on sessions, passes, booking, and visiting. If your question is not here, we are happy to help.

Still curious? Email hello@theartstudioeleven.com or book a session when you are ready.

Getting Started

  • Group sessions are small, studio-based art sessions designed to help students build skill, practice consistently, and grow over time in a focused environment. Each session meets at a set day and time and offers a more personal experience than a large class setting.

  • Students reserve a spot in an upcoming session and attend the sessions that best fit their goals and schedule. Sessions are structured around guided practice, artistic development, and steady progress.

  • Yes. You can book a single session if you would like to try one out before committing to a pass. All options for signing up are located here: https://www.theartstudioeleven.com/group-art-session-packages

  • Absolutely. You are welcome to stop by, see the space, and ask questions before you commit. Email hello@theartstudioeleven.com to plan a first visit.

  • Not always. Some sessions are beginner-friendly, while others may be better suited for students with previous experience. Be sure to read the session description before signing up.

  • Participants must be 16 or older. Ages 16 and 17 are welcome with an adult present for the first session.

Session Passes

  • A session pass is a bundle of prepaid session credits that you can use toward upcoming eligible group sessions. It gives you the flexibility to pick and choose the sessions that best fit your artistic journey and schedule.

  • Session passes are a good option for students who want to attend regularly. Larger passes bring the price per session down, and booking with a pass makes it easier to keep a consistent practice.

  • Yes. Your session pass can be used for eligible upcoming group sessions, so you can choose the sessions that best fit your interests, goals, and availability.

  • Foundation and Momentum passes expire in 6 months. Dedication and Atelier passes last up to 12 months. A pass is for one artist, and sessions cannot be shared or transferred. Larger passes bring the price per session down.

  • Yes. Email hello@theartstudioeleven.com and we will set it up for you.

Booking a Session

  • Once you have purchased a session pass, click Book an Upcoming Group Session to go to the booking page. Before booking, sign in using the same phone number used when purchasing your pass.

    If this is your first time signing in through Square, you may be asked to complete your account profile first. After that, choose the session you would like to attend and continue to checkout. If your pass is eligible for that session, Square will apply it automatically.

    Check out our guide here: https://www.theartstudioeleven.com/how-to-book-a-group-session

  • Yes. Since space is limited, students should reserve their spot ahead of time.

  • No. We ask all students to sign up in advance so we can manage session size and keep the studio experience focused and comfortable for everyone.

  • If a session is full, you will need to add yourself to the waitlist for that date or choose another available date or session. As demand grows, additional sessions may be added.

  • Group session bookings are non-refundable within 6 hours of the session start time. If you cancel earlier than 6 hours before the session, your session credit stays available to rebook. Email hello@theartstudioeleven.com if something comes up and we will help you reschedule.

  • Yes. You must be signed in to use your session pass and complete the booking process correctly.

    First time booking?
    Please use our guide: https://www.theartstudioeleven.com/how-to-book-a-group-session

  • Click the menu icon in the top right corner of the Square booking page, then click Sign in. Enter the same phone number used when purchasing your pass, request the verification code, and complete sign-in.

  • If this is your first time signing in through Square, you may be asked to complete your account profile by adding your name and email address. This only needs to be done once.

    Follow the guide here: https://www.theartstudioeleven.com/how-to-book-a-group-session

  • If you have an eligible session pass, Square will show it at checkout under Packages. This is where you can see that the package is being applied and how many sessions remain.

  • First, make sure you are signed in with the same phone number you used at purchase, and that your profile name and email match your account. If the pass still does not appear at checkout, email hello@theartstudioeleven.com or text (805) 317-6587 and we will sort it out.

Account and Sign-In

Attending a Session

  • Each group session is 3 hours long.

  • Sessions are intentionally kept small (7 max) to maintain a focused and supportive studio environment.

  • Unless otherwise stated, students bring their own materials. We send a materials list for your session’s subject when you sign up, so you will know exactly what to bring.

Help and Support


Still have a question?

Email hello@theartstudioeleven.com or text (805) 317-6587.

We are happy to help.