Frequently asked questions.
Getting Started
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Group sessions are small, studio-based art sessions designed to help students build skill, practice consistently, and grow over time in a focused environment. Each session meets at a set day and time and offers a more personal experience than a large class setting.
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Students reserve a spot in an upcoming session and attend the sessions that best fit their goals and schedule. Sessions are structured around guided practice, artistic development, and steady progress.
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Yes. You can book a single session if you would like to try one out before committing to a pass. All options for signing up are located here: https://www.theartstudioeleven.com/group-art-session-packages
Session Passes
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A session pass is a bundle of prepaid session credits that you can use toward upcoming eligible group sessions. It gives you the flexibility to pick and choose the sessions that best fit your artistic journey and schedule.
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Session passes are a great option for students who want to attend regularly and save money over time. They make it easier to stay consistent while giving you flexibility in how you use your sessions.
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Yes. Your session pass can be used for eligible upcoming group sessions, so you can choose the sessions that best fit your interests, goals, and availability.
Booking a Session
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Once you have purchased a session pass, click Book an Upcoming Group Session to go to the booking page. Before booking, sign in using the same phone number used when purchasing your pass.
If this is your first time signing in through Square, you may be asked to complete your account profile first. After that, choose the session you would like to attend and continue to checkout. If your pass is eligible for that session, Square will apply it automatically.
Check out our guide here: https://www.theartstudioeleven.com/how-to-book-a-group-session -
Yes. Since space is limited, students should reserve their spot ahead of time.
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No. We ask all students to sign up in advance so we can manage session size and keep the studio experience focused and comfortable for everyone.
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If a session is full, you will need to add yourself to the waitlist for that date or choose another available date or session. As demand grows, additional sessions may be added.
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Yes. You must be signed in to use your session pass and complete the booking process correctly.
First time booking?
Please use our guide: https://www.theartstudioeleven.com/how-to-book-a-group-session -
Click the menu icon in the top right corner of the Square booking page, then click Sign in. Enter the same phone number used when purchasing your pass, request the verification code, and complete sign-in.
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If this is your first time signing in through Square, you may be asked to complete your account profile by adding your name and email address. This only needs to be done once.
Follow the guide here: https://www.theartstudioeleven.com/how-to-book-a-group-session -
If you have an eligible session pass, Square will show it at checkout under Packages. This is where you can see that the package is being applied and how many sessions remain.
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If your session pass does not appear at checkout, first make sure you signed in using the same phone number used at purchase. If it still does not appear, you can either book a single session or contact us for help.
Account and Sign-In
Attending a Session
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Each group session is 3 hours long.
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Sessions are intentionally kept small (5-10 max) to maintain a focused and supportive studio environment.
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Not always. Some sessions are beginner-friendly, while others may be better suited for students with previous experience. Be sure to read the session description before signing up.
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Unless otherwise stated, students should plan to bring their own materials.
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Check out the materials list located here:
If a session has specific supply requirements, they will be noted in advance.
Help and Support
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If you run into trouble, please use our tutorial page here: [Insert tutorial link].
You can also contact us directly for help.
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First, make sure you are signed in using the same phone number you used to purchase your pass. If you are still having trouble, please visit our tutorial page or contact us directly.
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You can reach out to us through our website or by email at Admin@theartstudioeleven.com.